ProFormance Therapy
CANCELLATION POLICY:
Your Time is Valuable!
At ProFormance Therapy we are committed to your personal health, well-being and quality of life. In order for us to facilitate this process, it is extremely important that you adhere to the plan of care agreed upon by you and our staff. Through thorough evaluation and adherence to your home exercise program, you begin the process toward recovery. Follow up sessions are a time to readdress impairments and progress you further in your recovery process.
Without adequate follow up full recovery becomes less of a reality.
The staff at ProFormance will make every effort to fulfill your scheduling needs. While we understand that issues and emergencies occur, it is not appreciated when cancellations and no-shows become a habit. Cancellations and no-shows have negative effects that include, but are not limited to:
- Limit the Level of Improvement You Will Have as a Client of ProFormance.
- Reduce Appointment Availability for Other Clients (Especially During Priority Hours)
- Loss of Time and Revenue for ProFormance
OUR POLICY
A Late Cancellation or No Show fee of $50 will be charged if 24 hours notice is not provided prior to your scheduled appointment.
Following a third No Show/ Late Cancellation your account and treatment plan will be reviewed by the administrative staff for appropriateness of continuing care.
A Late Cancellation is defined as and only recorded when a session is cancelled within a 24 hour window prior to your scheduled appointment.
A No Show is defined as and recorded when a patient fails to show for a session and does not contact our office in a timely manner. Upon violation of this policy, payment must be collected prior to the next visit and before future appointments can be scheduled.